How Havenline Travel Experiences looks after your information.

This page explains how we collect, use and protect your personal information when you contact Havenline Travel Experiences, and what choices you have about your data.

Who we are

Havenline Travel Experiences is a personal travel planning service that arranges bespoke trips and itineraries. For the purposes of data protection law, the main point of contact for any privacy questions is:

Havenline Travel Experiences
[email protected]

Independent travel advisor.

You can use this email address to ask about your information at any time.

How to use this page

This policy is intended to be clear and straightforward. It explains what information we collect, how we use it, who we share it with, and your rights in relation to your data.

If you have any questions about this policy or how we handle your information, please contact us using the details above.

You can return to the main site at any time by selecting the link below.

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Information we collect

When you use Havenline Travel Experiences we may collect:

Your name and contact details, such as email address and phone number.
Details about your trip, such as destinations, dates, budget, accommodation preferences and who will be travelling.
Any special requests you choose to share, for example access needs or room preferences.
Messages you send by email or WhatsApp when you contact us directly.

How we collect your information

We collect information when you:

Complete the enquiry form on the Havenline Travel Experiences website.
Contact us by WhatsApp using the link on the site.
Send us an email about a trip or booking.

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ABTA & ATOL protection

Havenline Travel Experiences operates as an independent travel advisor. ABTA and ATOL protection references on this website indicate protection that applies where applicable and is confirmed in writing at the time of booking.

ATOL protection applies where applicable and will be confirmed in writing at the time of booking.

How we use your information

We use your personal information so that we can:

Respond to your enquiry and discuss possible travel options.
Prepare and send you tailored itineraries and quotes.
Make travel bookings on your behalf when you ask us to do so.
Keep a clear record of your trip details and preferences.
Meet our legal and regulatory obligations as a travel service.

The main legal reasons, sometimes called lawful bases, for using your information are:

Contract, when we need your details to provide a service you have requested, for example to arrange a booking.
Legitimate interests, where we use your information in a way that you would reasonably expect as part of running a travel service and that has a limited impact on your privacy.
Consent, when you have clearly agreed to a particular use of your information and you can withdraw that consent at any time.

Who we share your information with

We only share your personal information when it is necessary to provide the service you have asked for, or when we are required to do so by law. This may include:

Airlines, hotels, transport providers and local partners involved in your trip.
Third party booking systems or consolidators used to issue tickets and reservations.
Professional advisers, for example accountants, where this is required for our business records.

We do not sell your information, and we do not share it with third parties for their own marketing.

How long we keep your information

We keep your information for as long as it is reasonably needed for the purposes described above, and to meet any legal or regulatory requirements. In general:

Initial enquiries that do not lead to a booking may be kept for up to two years so that we can understand repeat enquiries and provide continuity if you contact us again.
Bookings and related records may be kept for up to seven years, in line with standard accounting and record keeping requirements.

When information is no longer needed it will be securely deleted or anonymised.

Your rights

Under UK data protection law you have a number of rights in relation to your personal information. These include the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Ask us to delete your information in some circumstances, for example when it is no longer needed.
Ask us to restrict how we use your information in certain situations.
Object to our use of your information where we rely on legitimate interests.
Ask for your information in a structured, commonly used format so that you can move it to another organisation.

To exercise any of these rights, please contact us using the email address at the top of this page. We may need to confirm your identity before we can respond.

WhatsApp, email and other services

If you contact us using WhatsApp or any other messaging service, your messages are also processed by that service provider. Those services have their own privacy policies, which we recommend that you read. The same applies to any email provider you use to contact us.

If we later use additional tools for communications, such as customer management systems or email platforms, this page should be updated to explain how they handle your data.

International data transfers

Because travel bookings often involve partners and suppliers outside the United Kingdom, your information may be processed in other countries as part of arranging your trip. Where this happens we aim to work with reputable partners who handle information carefully and who only receive the details they need to provide their part of the service.

Questions and complaints

If you have any questions about this policy, or if you are unhappy with how your information has been handled, please contact us first so that we can try to resolve the issue.

We aim to acknowledge complaints within two business days and provide a substantive response as quickly as practical, typically within ten business days depending on supplier and host agency input.

You also have the right to raise a concern with the UK Information Commissioner's Office, which is the independent authority that oversees data protection. Details of how to contact the ICO can be found on its website.

Changes to this policy

This policy may be updated from time to time so that it stays accurate and reflects any changes in how Havenline Travel Experiences operates. When the policy is updated the new version will be published on this page, with the date of the most recent update shown below.

Last updated: February 2026.